Store policies
Return policies
As we are distributors of several makes and models of vehicles and equipment, we can't have only one return policy to govern them all. ¯\_(ツ)_/¯
Rest assured, however, that we stand 100% behind our products and will do everything to provide you with the best possible shopping experience. Write to us at info@eshopmontreal.com to let us know your requests and we will find you a solution.
Legal policies
Boutique EShop Montréal is not responsible for damages related to incidents involving lithium-ion batteries. Carefully read and follow the instructions that accompany your product regarding battery charging and maintenance. Our products are high quality, but there is always a risk with all batteries, so please use common sense.
Boutique EShop Montreal is not responsible for injuries related to incidents or accidents involving the user or third parties affected by the use of any of the products we sell. We encourage safe use and always recommend wearing a helmet and protective gear when riding, as well as following safe training practices. Please obey local traffic signs, laws and customs and be courteous to other drivers and pedestrians.
Boutique EShop Montréal is not responsible for products late, lost or damaged during transport by a carrier partner.
Please be aware of local laws and rules regarding the use of the products you purchase. We encourage all interested customers to contact the appropriate local authorities to determine where you are allowed to drive before making the purchase, as we do not provide refunds to customers who have not performed due diligence in advance.
Confidentiality policy
Faced with the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. This is why we are committed to respecting the confidentiality of the personal information we collect.
Collection of personal information
First name
email address
The personal information we collect is collected through forms and through the interactivity established between you and our website. We also use, as indicated in the following section, cookies and/or log files to gather information about you.
Forms and interactivity:
Your personal information is collected via forms, namely:
Order form
We use the information thus collected for the following purposes:
Information / Promotional offers
Statistics
Contact
Your information is also collected through the interactivity that may be established between you and our website, as follows:
Comments
We use the information thus collected for the following purposes:
Information / promotional offers
Statistics
Contact
Right of opposition and withdrawal
We are committed to offering you the right to object and withdraw your personal information.
The right to object is understood as the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned during collection.
The right of withdrawal is understood as the possibility offered to Internet users to request that their personal information no longer appears, for example, in a mailing list.
To exercise these rights, you can contact us at:
Email: info@eshopmontreal.com
Phone: 5142169871
Permission to access
We undertake to recognize a right of access and rectification to data subjects wishing to consult, modify or even delete information concerning them.
To exercise these rights, you can contact us at:
Email: info@eshopmontreal.com
Phone: 5142169871
Security
The personal information we collect is stored in a secure environment. People working for us are required to respect the confidentiality of your information.
To ensure the security of your personal information, we use the following measures:
SSL protocol
Access management - authorized person
Computer backup
Login password
Firewall
We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your transactions. However, as no mechanism offers maximum security, some risk is always present when using the Internet to transmit personal information.
Legislation We undertake to respect the legislative provisions set out in: Legislation: Bill 64, 1st session, 42nd legislature
Shipping Policies
At Eshop Montreal, we ship our goods to destinations across Canada using Purolator's regular service. Due to the high value of our products, any order valued at $200 or more requires a signature upon delivery, no exceptions.
Free delivery is offered for all Canadian orders worth more than $1,000 before taxes.
Canadian territories such as Yukon, Northwest Territories and Nunavut are not included in the free shipping offer.
By making a purchase from our site, you agree to provide a valid email address and shipping address for your order. We reserve the right to modify, refuse or cancel your order if necessary. If you cancel your order after your payment has been processed, we will refund the amount corresponding to your payment. You agree to take responsibility for monitoring your payment method. Although we strive to provide accurate estimates of shipping times and costs, these may vary due to unforeseen circumstances.
All orders must be delivered to a residential or business address. Electric vehicles cannot be shipped to PO Boxes. If a PO box is listed for an electric vehicle order, we will contact you to provide an alternate address.
All orders will receive a shipping confirmation email with a tracking number once the order has been shipped. If you do not receive an order confirmation, please email info@eshopmontreal.ca for assistance.
Shipping / Delivery time:
Most in-stock orders will be shipped the next business day following receipt of the order and full payment. Orders are not processed or shipped on Saturday or Sunday unless agreed in advance. We aim to dispatch all completed orders within 48 hours. Some orders, depending on payment method, special shipping requirements and stock outages, may take longer than normal processing time, and we endeavor to keep our customers informed in these circumstances.
Orders placed online and paid in full by credit card are generally shipped from our warehouse within 1 business day. Orders placed Friday afternoon through Sunday will be processed for shipping on Monday. Orders placed on holidays will be processed for shipping the next business day.
We cannot guarantee the arrival date of an order. Any shipping or transit times stated on this website, in stores or by other parties should be considered an estimate only. We encourage you to order in a timely manner to avoid delays due to shipping or product availability. You will receive a tracking number once your order has been released to the carrier for your reference.
Disclaime - shipping:
Risk of loss and title for all merchandise ordered on this website or in store pass to you when the merchandise is delivered to or picked up by the carrier. Eshop Montreal will in no way be responsible for any dispute or claim arising after the carrier has picked up the items at one of our locations or if the items have been dropped off at the carrier's depot. However, to ensure customer satisfaction, Eshop Montreal will actively engage in resolving issues between the carrier and recipient in the most efficient manner possible.
All orders marked as delivered, left at the recipient's door, or dropped off at the carrier's depot for pickup are considered to have been successfully delivered. Any issues arising after this will be considered a post-delivery issue and will be handled accordingly. Any loss, missing or stolen merchandise after successful delivery must be dealt with directly with the carrier, and Eshop Montreal will not be held responsible in any way.
All terms and conditions mentioned above are subject to change without notice.
Onewheel is a registered trademark (TM) which has no connection with Boutique Eshop Montréal Inc.
Environmental management - Eco-fees
Consistent with the Product Classification Guide, the January 2023 Product Guide (Version 10) includes the new pricing schedule for Quebec, which reflects a reduction in eco-fees for AA primary batteries and certain batteries sold in products. Ecofees also apply in Quebec for PPSPA batteries weighing more than 500 g and less than 5 kg. RECHARGEABLE E-MOBILITY BATTERY. Sold as stand-alone or replacement batteries; electric bikes, electric scooters, electric hoverboards, electric skateboards and other types. BATTERIES AND BATTERIES SOLD WITH OR IN THE PRODUCTS (Regardless of the chemistry and number of cells or batteries); electric bikes, electric scooters, electric hoverboards, electric skateboards and other types.
For all Mobility devices (ATPM) offered on the Eshop Montreal website, Eco-fees are included in the sale price. The Eco-fees for the province of Quebec are set at $10.00 per device sold.
Reference:https://call2recycle.s3.amazonaws.com/fr-ca-wordpress/20230201110918/FR-Guide-de-Classification-Jan-2023-REV.pdf?X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X- Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAIAKZVO3EFXMFDMIQ%2F20240109%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20240109T164029Z&X-Amz-SignedHeaders=host&X-Amz-Expires =900&X-Amz-Signature= 58aaad96c60aa81240f7fc81bfeddb8b038f82bd288a3252a97d5eba4b5370d5